Due to the custom nature of our items we do NOT offer refunds on purchases, both custom designs and RENTAL items. It is the customer's responsibility to provide accurate information in regards to: Sizing, customization, date needed etc. (B+L) will NOT be held responsible for customer sizing errors or other details left out. When submitting your measurements it is important that you have measurements taken by a professional seamstress in order to accurately provide sizing.
Because our items are handmade it is extremely important that you place your order within enough time for completion and shipping to you. Please be sure you check our current production time before placing your order. Keep in mind to add 5-8 extra days for shipping as well. If for whatever reason you are unsatisfied with your order - please contact B+L within 7 days upon receiving your order.
At (B+L) many of our item(s) are handmade upon order and each have a different processing times (time to make your item(s)) prior to shipping. Please allow extra time for shipping. Expedite shipping fees may occur if you need your item by a specific date-contact us first for a quote. We always do our best to accommodate our customer’s needs. If you have any questions, feel free to email us at firstname.lastname@example.org.
RENTAL ORDERS PLACED WITH ONLY 1-4 DAYS FOR SHIPPING ARE CONSIDERED RUSH ORDERS AND ADDITIONAL SHIPPING CHARGES AND FEES WILL BE CHARGED VIA INVOICE AFTER ORDER HAS BEEN PLACED.
(B+L) ships USPS, and in some cases UPS & FedEx (depending on which method is most economical and appropriate for each order). If you have preferred shipping carrier please let us know upon placing your order. Each package is carefully packaged when shipped. (B+L) will NOT be held responsible for an item after it ships. Insurance will cover any cost for lost packages or damage for an additional charge, but it is not included in our standard shipping charge & must be purchased at the time of placing your order. Once the package is shipped, (B+L) is not responsible for giving refunds or replacing packages.
(B+L) will ship internationally to most locations. If you wish to place an international order you must contact us first prior to placing your order. From there we will issue you an accurate shipping charge quote which will be added to your order.
WHAT WE COLLECT
We may collect the following information:
2. contact information including email address
3. demographic information such as postcode, preferences and interests
4. other information relevant to customer surveys and/or offers
What We Do With Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping:
1. We may use the information to improve our products and services.
2. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
3. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
4. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the 2nd/3rd party websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.